Return & Refund Policy
We have a 30 day return policy, meaning you have 30 days after receiving your item to request a return.We will process your return, and refund request within 48 hours. Refunds will be credited to the bank account via the original payment method within 7-15 days of approval.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at support@HottieLove.com
Returns will be charged 15% of the product price, and the shipping costs incurred during the return process will be borne by the buyer.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
You can always contact us with any questions about returns at support@HottieLove.com
Damages and problems
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the problem and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including airplane cups and female sex toys, perishable items (such as food, flowers or plants), personalized items (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14 day withdrawal period for the European Union
Notwithstanding the foregoing, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not your refund has been approved. Please note that it may take some time for your bank or credit card company to process and account for your refund. If more than 15 business days have passed since your return was approved, please contact us at support@HottieLove.com